Our Primary Health Care Team met recently to discuss ways of improving our appointments system for our patients.
Although the results of our Patient Satisfaction Survey were largely positive, our patients felt that there was some room for improvement with how patients book appointments. Many patients did not like our ‘book on the day’ system, so we are going to change this and hopefully improve patient satisfaction.
From 11th June 2012 we will no longer offer any ‘book on the day’ appointments (unless urgent) – It is our aim to give patients more choice in booking in advance.
As with most new ways of working this could take a little while to function perfectly, so we hope that patients will support us and be patient and understanding while we change the system.
For more information please ask at reception. Thanks in advance for your patience and for helping us improve our service to you.