A ‘DNA’ is someone who ‘Did Not Attend’ at the surgery and did not tell us beforehand. The GP or Nurse were waiting but the patient did not attend.
In April we had a total of 48 DNA’s.
Not only is this a waste of valuable administrative resources, it also means that the number of appointments available for patients is reduced by each DNA that occurs.
If you are unable to attend your appointment, please let us know as soon as you can, it only takes a phone call. We can then offer that appointment to another patient.
Thank you for your cooperation.