How to make an appointment

You can make an appointment by coming in to the surgery in person and asking at reception, or you can call us on 01661 842626 and make one.

You can now also book your appointment online by CLICKING HERE however you must be registered to use this service first. You can just pop in or call us and we will send you a username and password. (ID may be required)

An appointment should be made for each member of the family requiring a consultation.

Always notify the receptionist of your arrival at the surgery so that you can be directed to the appropriate waiting area. If you need to cancel an appointment, please telephone to cancel in good time so that the appointment can be offered to someone else.

Consultations are by appointment only. Appointments are normally for 10 minutes but, if you feel your problem may take longer, a longer appointment can be arranged. Annual diabetic reviews, medicals and minor surgery require half hour appointments.

Appointment times may be varied in the future in response to changing requirements. Details may be found in reception from time to time.

The surgery is staffed continuously from 8.00 a.m. to 6.00 p.m. on weekdays. Occasionally between 1.00 p.m. and 2.00pm, we may have an answer phone on to allow for staff training, however, the surgery remains open at this time.

Telephone Advice

You may book a telephone call with a doctor or nurse.

We offer doctor telephone consultation appointments for patients who have a problem and feel it could be dealt with over the telephone. They are available:

Only after morning surgery between 10.30am – 11.30am

We also have nurse telephone consultation appointments if you need to get results of Blood Tests or if you have a general query about your health. They are available :

Only after morning surgery between 11.00am – 12.00 noon
The number to use is the usual Surgery line 01661 842626

Home Visits

If you are too ill to attend the surgery, then we can arrange a Home Visit. We would always rather see you in the surgery as we can assess and treat you better here and there are more members of our team around should we need them. So we will only give a Home Visit where there is no other alternative. We can see 6 patients in surgery in the time it takes to see 1 patient on a home visit! We trust that you will not abuse this service.

If you require a home visit during normal Monday to Friday surgery hours, please telephone before 10.00 a.m. if at all possible. This will enable the doctors to plan their rounds.

Emergency Appointments

During the day, a doctor is always available for emergencies using the usual telephone number. If you think your problem is urgent, our receptionists will be able to offer you an appointment the same day, or may suggest that you speak to a doctor or practice nurse.

If the surgery is fully booked, you may have to wait for a vacancy later in the day and it may not be possible to see the doctor of your choice.

For less urgent, routine problems, it is essential that you make an appointment. This will enable you to see a doctor or nurse of your choice at a time most convenient to you.

If you think your problem can be dealt with over the telephone, a doctor or nurse will be happy to give you advice. If you wish to speak to a doctor or nurse, please ask for a telephone consultation which are bookable at the end of each morning surgery.

Chaperones

You can request a chaperone at any point during your consultation. You just need to ask. If they feel it is appropriate, the Doctor or Nurse may offer you a chaperone.