You can make an appointment by coming in to the surgery in person and asking at reception, or you can call us on 01661 842626.

You can now also book your appointment online however you must be registered to use this service first. You can just pop in and we will send you a username and password. (Please note that ID will be required)

An appointment should be made for each member of the family requiring a consultation.

If there are no appointments available, you may request to be added to our cancellation waiting list.

This does not guarantee you will be seen  but in the event another patient can no longer attend their appointment, we will contact you prior to offering it to anybody else.

Please notify the receptionist of your arrival at the surgery so that you can be directed to the appropriate waiting area. If you need to cancel an appointment, please telephone to cancel in good time so that the appointment can be offered to someone else.

Consultations are by appointment only. Appointments are normally for 10 minutes but, if you feel your problem may take longer, please ask one of our receptionists for a longer appointment.

Appointment times may be varied in the future in response to changing requirements. Details may be found in reception from time to time.

The surgery is staffed continuously from 8.00 a.m. to 6.00 p.m. on weekdays.
Please note that the surgery is closed on Thursday afternoon.

Occasionally between 12.30 p.m. and 2.30pm, we may have an answer phone on to allow for staff training, however, the surgery remains open at this time and our doors are open.

Telephone Advice

You may book a telephone call with a doctor or nurse.

We offer GP and Nurse telephone consultation appointments for patients who have a matter whicht they feel could be dealt with over the telephone.

Our GP’s and Nurses will conduct the Telephone consultations only after morning surgery when they have finished their morning surgery seeing patients on a face to face basis and after any urgent matters have been dealt with.

Therefore we are not able to state a specific time of the call back but it will be that day. You may have to book ahead to speak to the GP/nurse of your choice.

 

Home Visits

If you do not feel well enough to attend the surgery, then we can arrange a Home Visit.

We would always rather see you in the surgery as we can assess and treat you better here and there are more members of our team around should we need them. Therefore a Home Visit will only be allocated to where there is no other alternative. We can see 6 patients in surgery in the time it takes to see 1 patient on a home visit! Please do not abuse this service.

If you require a home visit during normal Monday to Friday surgery hours, please telephone before 10.00 a.m. if at all possible.
This will enable the doctors to plan their rounds.

Urgent Appointments

During the day, an On Call doctor is always available for a certain amount of urgent appointments.

An urgent appointment is for something that cannot wait and needs seeing to that day.

You should be aware that when requesting and appointment or home visit, our reception staff are obliged to ask you for information regarding your medical condition to enable them to book or direct you to the most appropriate person or service.

If the surgery is fully booked, you may have to wait for availability  later in the day and it may not be possible to see the doctor of your choice.

You may therefore be advised to contact NHS 111 or if we feel it is an emergency we will advise you to call 999.

What are ‘urgent’ matters;

  • chest pain
  • any poorly babies or children
  • eye problems
  • anything particularly worrying you and you feel it could not wait until another day

For less urgent, routine problems, it is essential that you make a general appointment.

This will enable you to see a doctor or nurse of your choice at a time most convenient to you subject to availability.

 Please do not abuse our urgent appointment system by using it to ask for sick notes or medication reviews or anything else that is a non urgent request.

Chaperones

You can request a chaperone at any point during or prior to your consultation. Please ask.

A Doctor or Nurse may offer you a chaperone if they feel it appropriate.