Due to the increase of wasted appointments and limited availability of GP appointments, Branch End Surgery will be reviewing all cases of non-attendance on a strict monthly basis.
This is where a patient both failed to turn up at the surgery and failed to notify the surgery in advance and where the appointment could have been offered to another patient instead.
If a patient has DNA’d on several occasions this will result in the practice reviewing the circumstances behind their non- attendance and will consider removing the patient from the patient list.
We realize that there may be an important reason why a patient was not able to attend but kindly ask you to cancel an appointment if unable to attend or no longer require it.
This then enables us to give the appointment to another patient in need.
In SEPTEMBER Branch End Surgery had a total of 51 wasted appointments.