We would like to remind our patients of our Zero Tolerance Policy.
The Practice takes it very seriously if a member of reception staff or one of the GP’s or Nurses is treated in an abusive or violent way. The Practice supports the government’s ‘Zero Tolerance’ campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused.
To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances.
They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.
Please familiarise yourself with our policy which can be found under the ‘Our Practice’ tab and select ‘Zero Tolerance Policy’
Should you require any further information, please do not hesitate to speak to a member of staff.
We thank you for your cooperation.